Customer Satisfaction Survey

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Company Name

Contact Person

E-mail

Phone

1-Very Dissatisfied 2-Dissatisfied 3-Neutral 4-Satisfied 5-Very Satisfied

Evaluation Criteria	1	2	3	4	5
Accessibility via phone, website and other channels
Response time to quotation requests
Information flow
Correct identification of needs
Attitude of the customer representative
Time given for quotations
Ease of agreement on quotations (consideration of your requests)
Feedback (when necessary)
Compliance with agreed deadlines
Access to technical information when needed
Pricing
Invoicing process
Packaging and shipping process
Preparation of the result report
Duration of consultancy
Technical competence (for consultancy service)
Content of the consultancy report
Attitude of our team at delivery
Quality of representation

Note: You may leave non-applicable criteria blank.

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